Privacy Policy
Last updated: 21 October 2026
This Privacy Policy explains how “BineLife” OÜ (“Bine”, “we”, “us”) collects, uses and protects your personal data when you use the Bine mobile application (“Bine App”), the website bine.life and the Bine power bank sharing service (together, the “Service”).
1. Data controller
“BineLife” OÜ
Vesivärava tn 50-201, Kesklinna linnaosa, 10152 Tallinn, Estonia
Email: [email protected]
For any question about your personal data, write to [email protected].
2. What data we collect
Data you give us
- Account data: phone number, email address, name (if provided).
- Sign-in data: if you sign in with Apple or Google, we receive your account identifier, email address and name from that provider, as permitted by your settings there.
- Support messages: the content of your messages to our support team.
Data generated when you use the Service
- Rental data: station and power bank identifiers, time and place of rental and return, rental duration, charges and payment status.
- Location: your device’s location, only while the app is in use and only if you allow it. It is used to show nearby stations on the map. You can disable location access in your device settings at any time; the map will then not show your position.
- Device and technical data: device model, operating system version, app version, language, IP address, crash reports and push notification token.
Payment data
Card payments, Apple Pay and Google Pay are handled by licensed payment providers. Card details are entered on the provider’s secure page. Bine does not receive or store your full card number or CVC; we only receive a payment token, the payment status and, in some cases, the last four digits of the card.
We do not collect special categories of personal data, and we do not knowingly collect data from children under 16.
3. Why we use your data
| Purpose | Data | Legal basis (GDPR) |
|---|---|---|
| Creating and managing your account, verifying your phone number | Account and sign-in data | Performance of a contract |
| Renting and returning power banks, calculating and charging fees | Rental, payment data | Performance of a contract |
| Showing nearby stations | Location | Your consent (device permission) |
| Customer support and handling complaints | Account, rental data, messages | Performance of a contract |
| Service notifications (rental started, returned, receipts) | Account data, push token | Performance of a contract |
| Security, fraud prevention, recovery of unpaid amounts | Account, rental, technical data | Legitimate interest |
| Fixing errors and improving the app | Technical data, crash reports | Legitimate interest |
| Accounting and tax obligations | Payment data | Legal obligation |
| Marketing messages, if you opt in | Email, phone number | Your consent, which you can withdraw at any time |
We do not sell your personal data and we do not use it for automated decisions that have legal effects on you.
4. Who we share data with
We share personal data only as needed to provide the Service:
- Payment providers: to process payments and refunds.
- SMS and notification providers: to send verification codes and service messages.
- Hosting and IT service providers: to store data and run our servers.
- Local operating partners: companies that operate Bine stations in your country, to the extent needed to provide the Service to you.
- Apple and Google: when you choose to sign in with them or pay with Apple Pay or Google Pay.
- Public authorities: when required by law.
All service providers are bound by data processing agreements and may use the data only on our instructions.
5. International transfers
Our servers are located in the European Union. If data is transferred outside the European Economic Area, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses.
6. How long we keep data
- Account data: for as long as your account is active. After you delete your account, it is deleted or anonymised within 30 days.
- Rental and payment records: for up to 7 years, as required by Estonian accounting law.
- Support messages: up to 3 years after the case is closed.
- Technical logs: up to 12 months.
If you have unpaid charges or an unreturned power bank, we keep the data needed to settle them until they are settled.
7. Your rights
Under the GDPR you have the right to:
- access your personal data and receive a copy of it;
- correct inaccurate data;
- delete your data (“right to be forgotten”), see Account deletion;
- restrict or object to processing based on legitimate interest;
- receive your data in a portable format;
- withdraw your consent at any time, without affecting earlier processing.
To exercise your rights, write to [email protected] from the email address or with the phone number linked to your account. We answer within one month.
You also have the right to lodge a complaint with a supervisory authority, for example the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee), or the authority in your country of residence.
8. Security
We protect your data with encrypted connections (HTTPS/TLS), access control, and limited access for staff who need the data to do their work. No system is completely secure, but we work to protect your data and will inform you and the authorities of a data breach as required by law.
9. Cookies on the website
The website bine.life uses only the technical data needed to show the pages. It does not use advertising cookies.
10. Changes to this policy
We may update this Privacy Policy. The current version is always published at bine.life/privacy, with the date of the last update at the top. We will notify you in the Bine App of significant changes.